Remote Customer Advocate | Growth & Perks Included

Talentify; Fort Knox (KY); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Training Provided

Casual Dress Code

Job summary

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues to ensure a positive customer experience. The role requires strong communication, problem solving, and the ability to work in a fast-paced environment.

Join a team that values growth, comprehensive benefits, and opportunities for advancement across locations. Training is provided to ensure you excel in a dynamic, customer-focused setting.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to listen actively and resolve customer inquiries.
• Proficient in Microsoft Office suite and basic computer skills.
• Strong problem solving, multitasking, and time-management abilities.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Escalate customer dissatisfaction to management when needed.
• Aim for first-call resolution through effective call handling and problem solving.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Typing 20 wpm

MS Office

Windows OS

Education

High school diploma or equivalent

Job description

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues to ensure a positive customer experience. The role requires strong communication, problem solving, and the ability to work in a fast-paced environment.

Join a team that values growth, comprehensive benefits, and opportunities for advancement across locations. Training is provided to ensure you excel in a dynamic, customer-focused setting.