Remote Customer Support Specialist – Growth & Perks

Talentify; Columbus Afb (MS); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking a friendly Customer Service Representative to join our team in a fast-paced environment. You will handle customer inquiries, provide accurate information, resolve issues, and contribute to a positive overall experience.

Strong communication and problem-solving skills are essential, along with the ability to multi-task in a dynamic setting. We offer a comprehensive benefits package, a team-oriented culture, and ongoing training opportunities to advance your career within the

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Excellent organizational, written, and oral communication skills.
• Typing 20+ words per minute or faster.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to multi-task and maintain attendance/punctuality.
• Customer service oriented with empathy and patience.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Use systems to complete account management tasks.
• Recognize sales opportunities and upgrade where appropriate.
• Explain and position products and processes to customers.
• Escalate customer dissatisfaction to management and ensure first-call resolution.

Skills

Customer service

Communication skills

Problem solving

Typing speed

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a friendly Customer Service Representative to join our team in a fast-paced environment. You will handle customer inquiries, provide accurate information, resolve issues, and contribute to a positive overall experience.

Strong communication and problem-solving skills are essential, along with the ability to multi-task in a dynamic setting. We offer a comprehensive benefits package, a team-oriented culture, and ongoing training opportunities to advance your career within the