Remote Customer Experience Pro | Growth & Benefits

Talentify; Wichita (KS); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Customer Service Representative to join our team in a fast-paced environment. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience across our diverse client base.

The role requires strong communication, problem-solving skills, and the ability to thrive in a high-energy setting. Eligible candidates should be 18+, with a high school diploma or equivalent, and proficient in Microsoft Office.

Qualifications

• Customer-focused professional with strong communication and problem-solving skills.
• Able to manage multiple tasks and priorities in a fast-paced environment.
• Proficient with Microsoft Office Suite and basic computer literacy.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Escalate customer dissatisfaction to management when needed.
• Aim for first call resolution through effective problem solving.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Typing speed

Education

High school diploma or equivalent

Tools

Excel

PowerPoint

Word

Outlook

Job description

MCI is seeking a Customer Service Representative to join our team in a fast-paced environment. You will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience across our diverse client base.

The role requires strong communication, problem-solving skills, and the ability to thrive in a high-energy setting. Eligible candidates should be 18+, with a high school diploma or equivalent, and proficient in Microsoft Office.