Remote Customer Service Pro - Growth & Perks

MCI Military Recruitment; Norfolk (VA); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is a fast-growing tech-enabled business services firm seeking a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues while delivering a positive customer experience. The role emphasizes effective communication, problem solving, and the ability to thrive in a high-energy environment.

Ideal candidates are customer-focused, reliable, and capable of multitasking in a fast-paced setting.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalated customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Customer service

Communication

Problem solving

Conflict resolution

Multi-tasking

Team orientation

Attendance & reliability

Empathy & patience

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is a fast-growing tech-enabled business services firm seeking a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues while delivering a positive customer experience. The role emphasizes effective communication, problem solving, and the ability to thrive in a high-energy environment.

Ideal candidates are customer-focused, reliable, and capable of multitasking in a fast-paced setting.