Remote Customer Service Pro | Growth & Perks

MCI Military Recruitment; Fayetteville (GA); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI Military Recruitment in the United States is seeking a dedicated Customer Service Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role blends call center support with problem solving in a fast-paced environment.

You will use systems to manage accounts, spot sales opportunities, and escalate when needed. Strong communication, organization, and the ability to multi-task are essential, as is a customer-focused

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment with change and ambiguity.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Escalate customer dissatisfaction with managerial team.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Communication skills

Typing speed 20+ wpm

Organizational skills

Problem solving

Customer service orientation

Conflict resolution

Multi-tasking

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Military Recruitment in the United States is seeking a dedicated Customer Service Representative to handle customer inquiries, provide accurate information, resolve issues, and ensure a positive experience. The role blends call center support with problem solving in a fast-paced environment.

You will use systems to manage accounts, spot sales opportunities, and escalate when needed. Strong communication, organization, and the ability to multi-task are essential, as is a customer-focused