Remote Customer Experience Pro: Fast Growth & Perks

Talentify; Fort Polk South (LA); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues while delivering a positive customer experience. You will use systems to manage accounts, identify sales opportunities, and clearly explain products and processes to customers.

The role requires excellent communication, problem solving, and the ability to thrive in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problem solving and effective call handling

Skills

Listening & empathy

Issue resolution

Account management

Upselling / cross-selling

Product/process explanation

Call handling & escalation

Multi-tasking

Team collaboration

Customer focus

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a Customer Service Representative to handle inquiries, provide accurate information, and resolve issues while delivering a positive customer experience. You will use systems to manage accounts, identify sales opportunities, and clearly explain products and processes to customers.

The role requires excellent communication, problem solving, and the ability to thrive in a fast-paced environment.