Remote Customer Service Pro with Growth & Perks

MCI Military Recruitment; Crane (TX); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

PTO & holidays

Cash incentives

Health benefits

Retirement plan

Disability insurance

Life insurance

Supp. Insurance

Career growth

Paid training

Casual dress

Job summary

MCI is seeking a customer-focused Customer Service Representative to join our team. You will handle inquiries, provide accurate information, and resolve issues to ensure a positive experience.

Strong communication, problem solving, and the ability to thrive in a fast-paced setting are essential. Responsibilities include listening to customers, managing accounts, identifying sales opportunities, and maintaining high-quality customer interactions using MS Office and Windows.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Thrives in a fast-paced environment with change and ambiguity.

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Utilize systems to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Escalate appropriately.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Customer service

Communication

Typing speed

Microsoft Office

Windows OS

Multi-tasking

Problem solving

Conflict resolution

Team oriented

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is seeking a customer-focused Customer Service Representative to join our team. You will handle inquiries, provide accurate information, and resolve issues to ensure a positive experience.

Strong communication, problem solving, and the ability to thrive in a fast-paced setting are essential. Responsibilities include listening to customers, managing accounts, identifying sales opportunities, and maintaining high-quality customer interactions using MS Office and Windows.