Remote Customer Support Pro

Teleperformance USA; Tennessee; Remote; USD 19,000 - 25,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Role requires a minimum 6 months of customer service experience, typing 25 wpm, and comfort with Windows systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing 25 wpm

Windows knowledge

Customer service experience

Sales experience (nice-to-have)

Communication skills

Problem solving

Education

High School Diploma

College degree preferred

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Role requires a minimum 6 months of customer service experience, typing 25 wpm, and comfort with Windows systems.