Remote Customer Support Specialist

Teleperformance USA; Maryland; Remote; USD 21,000 - 28,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment. You will use web-based tools to resolve inquiries and support a positive customer experience from home, with flexible shifts and opportunities to grow within a global leader in digital business services.

The role emphasizes service delivery, teamwork, and the ability to manage confidential information

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Active listening

Communication

Typing 25 wpm

Problem solving

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment. You will use web-based tools to resolve inquiries and support a positive customer experience from home, with flexible shifts and opportunities to grow within a global leader in digital business services.

The role emphasizes service delivery, teamwork, and the ability to manage confidential information