Remote Customer Support Specialist

Teleperformance; USA; Remote; USD 30.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Life insurance

Pet insurance

Employee discounts

Zusammenfassung

Teleperformance is a global leader in digital business services and is currently seeking a Customer Support Specialist to serve as the primary contact for clients. You will handle inbound and outbound communications, resolve inquiries, and ensure a seamless customer experience in a high-velocity environment.

Role requires at least 6 months of customer service experience, strong typing skills, and proficiency with Windows-based systems.

Qualifikationen

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Aufgaben

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Kenntnisse

Customer service

Communication

Active listening

De-escalation

Ausbildung

High School Diploma or equivalent

College degree preferred but not required

Tools

Windows OS

Jobbeschreibung

Teleperformance is a global leader in digital business services and is currently seeking a Customer Support Specialist to serve as the primary contact for clients. You will handle inbound and outbound communications, resolve inquiries, and ensure a seamless customer experience in a high-velocity environment.

Role requires at least 6 months of customer service experience, strong typing skills, and proficiency with Windows-based systems.