Remote Customer Support Specialist

Teleperformance USA; Louisiana; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee assistance program

Job summary

Teleperformance USA in the United States is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced, work-from-home role.

The position requires at least a high school diploma and 6 months of customer service experience; candidates must meet internet and workspace requirements for a reliable remote setup. Benefits include health coverage and 401(k) plans.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years or older.
• Ability to type at least 25 words per minute.
• Familiar with Windows-based systems.

Responsibilities

• Handle and respond to customer inquiries via multiple channels.
• Provide excellent service through active listening and clear communication.
• Protect confidential information and resolve issues promptly.
• Aim to resolve on first contact and escalate when needed.
• Maintain accurate records for audits and reporting.
• Upsell when appropriate.

Skills

Active listening

Clear communication

Problem solving

Typing speed 25 wpm

Windows OS familiarity

Shift flexibility

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance USA in the United States is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced, work-from-home role.

The position requires at least a high school diploma and 6 months of customer service experience; candidates must meet internet and workspace requirements for a reliable remote setup. Benefits include health coverage and 401(k) plans.