Remote Customer Support Specialist

Teleperformance USA; Ohio; Remote; USD 32,000 - 46,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism to ensure a seamless customer experience. You will use a suite of web-based tools to resolve inquiries promptly and thrive in a fast-paced setting.

The role emphasizes high-quality service and handling confidential information with care. Ideal candidates have at least 6 months of customer service experience, strong typing, and

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Typing 25 WPM

Windows OS

Sales experience

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism to ensure a seamless customer experience. You will use a suite of web-based tools to resolve inquiries promptly and thrive in a fast-paced setting.

The role emphasizes high-quality service and handling confidential information with care. Ideal candidates have at least 6 months of customer service experience, strong typing, and