Remote Customer Support Specialist - Fast First-Call

Teleperformance; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(K)

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance seeks a Customer Support Specialist in the United States to act as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. This role uses web-based tools to resolve questions, ensuring a seamless customer experience in a high-velocity environment.

Qualifications include a high school diploma, 6 months of customer service experience, 18+ years, and strong typing.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Communication

Organizational Skills

Collaboration

Critical Thinking

Problem Solving

Emotional Intelligence

Open-Mindedness

Process Excellence

Solution-Oriented

Customer Service

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance seeks a Customer Support Specialist in the United States to act as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. This role uses web-based tools to resolve questions, ensuring a seamless customer experience in a high-velocity environment.

Qualifications include a high school diploma, 6 months of customer service experience, 18+ years, and strong typing.