Remote Customer Support Specialist

Teleperformance; United States; Remote; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision

Paid Time Off

Employee wellness and engagement

Job summary

Teleperformance is seeking a Customer Service Representative to handle customer inquiries and provide exceptional service from a remote/home-based setup within the United States. The role emphasizes active listening, confidentiality, and first-call resolution.

Flexible shifts and ongoing training are provided to support performance goals. Qualified candidates have at least 6 months of customer service experience, a high school diploma or equivalent, and can type 25 WPM.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Communicate appropriately with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.

Skills

Active listening

Communication skills

Typing 25 WPM

Windows proficiency

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance is seeking a Customer Service Representative to handle customer inquiries and provide exceptional service from a remote/home-based setup within the United States. The role emphasizes active listening, confidentiality, and first-call resolution.

Flexible shifts and ongoing training are provided to support performance goals. Qualified candidates have at least 6 months of customer service experience, a high school diploma or equivalent, and can type 25 WPM.