Remote Tech Support Pro - Fast-Paced Customer Care

Teleperformance USA; Lawrence (KS); A distancia; USD 19.000 - 30.000; Jornada completa

Descripción de la vacante

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. In a high-velocity environment, you will resolve inquiries using web-based tools to ensure a seamless customer experience.

The role requires strong problem-solving abilities and a commitment to first-call resolution, with a focus on internet services, devices, and OS/browser configurations.

Formación

• Customer service experience preferred.
• High school diploma or equivalent required.
• Comfort with desktop computers and common software.
• Strong verbal and written communication abilities.
• Ability to troubleshoot technical issues.

Responsabilidades

• Provide frontline technical support for consumers.
• Resolve internet service and device issues.
• Open and manage trouble tickets.
• Deliver timely, positive customer experiences.
• Maintain professional demeanor with customers.

Conocimientos

Communication skills

Problem solving

Multi-tasking

Independent work

Desktop familiarity

Educación

HS Diploma or equivalent

Descripción del empleo

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professional excellence. In a high-velocity environment, you will resolve inquiries using web-based tools to ensure a seamless customer experience.

The role requires strong problem-solving abilities and a commitment to first-call resolution, with a focus on internet services, devices, and OS/browser configurations.