Remote Customer Success Specialist — Onboarding & Growth

EHS Insight; Yuma (AZ); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave

Medical, dental and vision coverage

Teladoc access

Disability and life insurance

Legal services and voluntary benefits

Fully remote work environment

Job summary

EHS Insight is hiring a Customer Success Associate for a fully remote role. You will own onboarding, support, and customer advocacy to ensure successful software adoption across a broad customer base.

The role emphasizes proactive problem solving, module up-selling opportunities, and knowledge sharing within a fast-growing SaaS environment. A Bachelor’s degree and 1–3 years in customer success are preferred.

Qualifications

• Onboard new customers, minimizing time to value.
• Lead customers through onboarding and resolve issues during the process.
• Respond to support tickets at multiple levels.
• Provide customers with the best option to solve their problem.
• Follow processes to ensure customer satisfaction and align with goals.
• Identify opportunities to extend modules and demo them to customers.
• Inform customers of new features and functionality that help them.
• Work independently to learn software and domain knowledge.

Responsibilities

• Onboard new customers and minimize time to value.
• Guide customers through onboarding and resolve issues.
• Respond to support tickets across levels.
• Demonstrate learning of software and domain knowledge.
• Collaborate with team to improve onboarding processes.

Skills

Customer Success

Microsoft Office

Excel

PowerPoint

Outlook

Education

Bachelor’s Degree

Job description

EHS Insight is hiring a Customer Success Associate for a fully remote role. You will own onboarding, support, and customer advocacy to ensure successful software adoption across a broad customer base.

The role emphasizes proactive problem solving, module up-selling opportunities, and knowledge sharing within a fast-growing SaaS environment. A Bachelor’s degree and 1–3 years in customer success are preferred.