Remote EHS Customer Success Associate

EHS Insight; Williamstown (NJ); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

Parental leave - 6 weeks

Medical, dental and vision coverage

Teladoc

Disability coverage

Life insurance & 401(k) with company-m

Legal services

Fully remote work environment

Job summary

EHS Insight is hiring a Customer Success Associate to onboard customers, provide ongoing support, and drive adoption of our cloud-based EHS platform. You will partner with customers to ensure successful outcomes and value realization.

The role emphasizes unbiased customer advocacy, strong communication, and the ability to work independently in a fully remote, engineering-led environment. Prior knowledge of EHS concepts is a plus.

Qualifications

• Bachelor's degree preferred; relevant field a plus.
• 1–3 years of experience in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge a plus.
• Excellent communication skills including active listening.

Responsibilities

• Onboard new customers and drive time to value.
• Respond to and resolve customer support tickets with optimal solutions.
• Follow processes to ensure high customer satisfaction and align with company goals.
• Identify opportunities to upsell additional modules and demo them to customers.
• Inform customers of new features and functionality that will benefit them.
• Learn the software and domain knowledge independently to better address problems.
• Demonstrate knowledge of EHS domain and product capabilities to customers.
• Collaborate with the team to improve onboarding and related processes.

Skills

Active listening

Customer-centric

Excellent communication

Self-motivation

Organizational skills

Problem-solving

Education

Bachelor's Degree (preferred)

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

EHS Insight is hiring a Customer Success Associate to onboard customers, provide ongoing support, and drive adoption of our cloud-based EHS platform. You will partner with customers to ensure successful outcomes and value realization.

The role emphasizes unbiased customer advocacy, strong communication, and the ability to work independently in a fully remote, engineering-led environment. Prior knowledge of EHS concepts is a plus.