Remote Customer Success Associate - EHS SaaS

EHS Insight; Elm (PA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave forex

Medical, dental and vision coverage

Teladoc virtual healthcare services

Disability coverage (short/long-term)

Life insurance+401(k) with employer-m̂

Legal services and voluntary benefits

Fully remote work environment

Job summary

EHS Insight is hiring a Customer Success Associate to onboard customers and ensure success with our cloud-based EHS/SaaS platform. You will work remotely, collaborating with cross-functional teams to help customers maximize value.

The role emphasizes onboarding, handling tickets, proposing add-ons, and communicating new features. A Bachelor's degree is preferred with 1–3 years in customer success in tech, plus strong communication and problem-solving skills.

Qualifications

• Bachelor's degree preferred with 1–3 years in customer success or similar.
• Experience in technology or SaaS is desirable.
• Strong communication and problem-solving abilities; customer-focused mindset.

Responsibilities

• Own customer onboarding, guiding users to value and resolving setup issues.
• Respond to support tickets and propose optimal solutions with clear pros/cons.
• Follow processes to ensure high customer satisfaction and alignment with goals.
• Identify opportunities to upsell additional modules and demo features to customers.
• Inform customers about new features and how they benefit their use cases.
• Learn the software and domain knowledge to effectively support customers.
• Work with the team to continuously improve onboarding and processes.

Skills

Customer-centric

Communication

Active listening

Problem solving

Organizational skills

Self-motivation

Education

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

EHS Insight is hiring a Customer Success Associate to onboard customers and ensure success with our cloud-based EHS/SaaS platform. You will work remotely, collaborating with cross-functional teams to help customers maximize value.

The role emphasizes onboarding, handling tickets, proposing add-ons, and communicating new features. A Bachelor's degree is preferred with 1–3 years in customer success in tech, plus strong communication and problem-solving skills.