Remote EHS Customer Success Associate

EHS Insight; Town of King (WI); Remote; USD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave forEx

Medical, dental and vision coverage

Teladoc virtual healthcare services

Disability coverage

Life insurance + 401(k) with employer;

Job summary

EHS Insight is seeking a Customer Success Associate to onboard and support customers using our SaaS EHS platform. You will handle onboarding, guide users through setup, respond to tickets, and identify opportunities to expand modules.

Ideal candidates have 1–3 years in Customer Success in tech, strong communication, and a proactive mindset. This fully remote role offers a competitive salary and comprehensive benefits, enabling flexible work and cross-functional collaboration to drive customer

Qualifications

• Bachelor's degree preferred.
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• 1-3 years of experience in Customer Success in a technology field.
• Experience in Environmental, Health, and Safety industry a plus.
• Customer-centric, motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.
• Strong self-motivation and organizational skills.
• Exceptional problem-solving ability.

Responsibilities

• Manage onboarding of new customers, lead through onboarding process and resolve issues.
• Respond to support tickets and provide best-option solutions while clarifying requests.
• Follow processes and policies to deliver excellent customer satisfaction.
• Identify opportunities to expand modules and demo them to customers.
• Inform customers of new features and functionality that benefit them.
• Learn the software and domain knowledge independently.

Skills

Customer Success

MS Office

Communication

Problem-solving

Self-motivation

Education

Bachelor's degree preferred

Job description

EHS Insight is seeking a Customer Success Associate to onboard and support customers using our SaaS EHS platform. You will handle onboarding, guide users through setup, respond to tickets, and identify opportunities to expand modules.

Ideal candidates have 1–3 years in Customer Success in tech, strong communication, and a proactive mindset. This fully remote role offers a competitive salary and comprehensive benefits, enabling flexible work and cross-functional collaboration to drive customer