Remote EHS Software Customer Success Associate

EHS Insight; Clayton (NC); Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks paid parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare

Disability coverage (short & long-term

Life insurance + 401(k) with employer‑

Legal services and voluntary benefits

Fully remote work environment

Job summary

EHS Insight is hiring a Customer Success Associate to drive onboarding and ongoing support for our SaaS EHS platform. You’ll guide customers, resolve issues, and demonstrate value while working remotely with a collaborative team.

The role emphasizes customer advocacy, strong communication, problem-solving, and the ability to learn quickly in a fast-growing tech environment. A Bachelor's degree and 1–3 years in CS is preferred.

Qualifications

• Bachelor's Degree is preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1-3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge and experience a plus
• Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.
• Strong self-motivation and organizational skills.
• Exceptional problem-solving ability.

Responsibilities

• Manage the onboarding of new customers, minimizing customers time to value. Lead customers through the onboarding process and resolve customer issues during the process.
• Respond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons.
• Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.
• Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
• Inform customers of new software features and functionality that will benefit them.
• Work independently to learn the software, domain knowledge and understand customer problems.
• Demonstrate learning of the software and environmental, health and safety domain knowledge.
• Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.
• Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process.

Skills

Customer Success

Communication

Self-motivation

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

EHS Insight is hiring a Customer Success Associate to drive onboarding and ongoing support for our SaaS EHS platform. You’ll guide customers, resolve issues, and demonstrate value while working remotely with a collaborative team.

The role emphasizes customer advocacy, strong communication, problem-solving, and the ability to learn quickly in a fast-growing tech environment. A Bachelor's degree and 1–3 years in CS is preferred.