Remote Customer Success Associate — EHS SaaS Onboarding

EHS Insight; Crystal Bay (NV); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible PTO

Parental leave (6 weeks)

Medical/Dental/Vision

Teladoc

Disability insurance

Life insurance

Legal services

Fully remote

Job summary

EHS Insight is hiring a Customer Success Associate to onboard and support customers using our SaaS software. You will help customers achieve value quickly and guide them through the onboarding journey. A focus on proactive communication and problem solving ensures high satisfaction and ongoing engagement.

Ideal candidates have 1–3 years in Customer Success within tech, strong MS Office skills, and a customer-centric mindset. This is a fully remote role with competitive compensation and benefits.

Qualifications

• Bachelor’s Degree preferred or equivalent.
• 1–3 years of experience in Customer Success in a technology field.
• Environmental, Health and Safety knowledge is a plus.
• Proficient with Microsoft Office suite (Excel/Word/PowerPoint/Outlook).

Responsibilities

• Onboard new customers and minimize time to value.
• Lead customers through onboarding and resolve issues.
• Respond to support tickets across levels.
• Recommend best solutions to customers.
• Follow processes to ensure customer satisfaction and goals.
• Identify upsell opportunities for additional modules.
• Inform customers about new features and benefits.
• Learn the software and environmental/health safety domain.
• Collaborate with team to improve onboarding processes.
• Handle increasingly complex customer problems.

Skills

Customer focus

Continuous improvement

Knowledge sharing

Education

Bachelor's Degree

Tools

Excel

Word

PowerPoint

Outlook

Job description

EHS Insight is hiring a Customer Success Associate to onboard and support customers using our SaaS software. You will help customers achieve value quickly and guide them through the onboarding journey. A focus on proactive communication and problem solving ensures high satisfaction and ongoing engagement.

Ideal candidates have 1–3 years in Customer Success within tech, strong MS Office skills, and a customer-centric mindset. This is a fully remote role with competitive compensation and benefits.