Remote Customer Success Associate — SaaS Onboarding

EHS Insight; Oregon; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare

Disability coverage

Life insurance

401(k) with employer match

Access to legal services

Fully remote work environment

Job summary

EHS Insight is hiring a Customer Success Associate to onboard and support customers using our SaaS EHS platform. You will advocate for customers, ensure value realization, and work both independently and with the team to deliver excellent service.

Flexible, remote-friendly environment with a focus on safety, sustainability, and customer satisfaction. Ideal candidates have 1–3 years in Customer Success and strong communication skills.

Qualifications

• Bachelor's Degree preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1–3 years of experience in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge a plus.
• Customer-centric and motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.
• Strong self-motivation and organizational skills.
• Exceptional problem-solving ability.

Responsibilities

• Manage onboarding of new customers and lead them through the onboarding process.
• Respond to support tickets and provide the best solution with clear tradeoffs.
• Follow processes to ensure excellent customer satisfaction and align with goals.
• Identify opportunities to upsell additional modules and demo them.
• Inform customers of new features and functionality.

Skills

Customer success

Communication

Problem solving

Self-motivation

Education

Bachelor's Degree preferred

Tools

CRM software

Microsoft Office

Job description

EHS Insight is hiring a Customer Success Associate to onboard and support customers using our SaaS EHS platform. You will advocate for customers, ensure value realization, and work both independently and with the team to deliver excellent service.

Flexible, remote-friendly environment with a focus on safety, sustainability, and customer satisfaction. Ideal candidates have 1–3 years in Customer Success and strong communication skills.