Remote Customer Success Partner for Enterprise Adoption

3E; California City (CA); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Open PTO and parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits (Accd,

Voluntary supplemental benefits (Accid

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our evolving portfolio of solutions.

This is a fully remote role supporting Eastern and Central time zones, with 10–20% travel. You’ll partner with two Account Managers, deliver product education, and guide customers through complex solutions to drive adoption and retention.

Qualifications

• 3+ years in Customer Success or related role in SaaS/tech.
• Strong relationship-building and empathetic engagement.
• Experience helping customers learn software and achieve outcomes.
• Clear communication and presentation skills.
• Excellent organizational skills and prioritization.
• Curiosity and adaptability to learn multiple products.

Responsibilities

• Build relationships with customer stakeholders to realize ongoing value from 3E solutions.
• Guide customers through product capabilities, deliver training, and help adopt new features.
• Create and execute customer success plans, lead proactive outreach, and raise product usage.
• Collaborate with two Account Managers to strengthen relationships and drive renewal and expansion.
• Monitor engagement, usage, and feedback to identify risks and coordinate solutions.
• Coordinate with CS, Onboarding, Support, and Product to meet customer needs and ensure follow-through.
• Share insights and emerging needs with internal teams to improve products and processes.

Skills

Relationship building

Customer training

Communication

Organizational skills

Cross-team collaboration

Problem solving

Product knowledge

Microsoft 365

Tools

Salesforce

Gong

CRM systems

Microsoft 365

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our evolving portfolio of solutions.

This is a fully remote role supporting Eastern and Central time zones, with 10–20% travel. You’ll partner with two Account Managers, deliver product education, and guide customers through complex solutions to drive adoption and retention.