Remote Customer Success Partner, Enterprise AI Solutions

3E; Yorktown (VA); Teletrabalho; USD 78 000 - 84 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Employee assistance program

Resumo da oferta

3E is seeking a Customer Success Manager to transform relationships into lasting partnerships. You will engage with customers, provide product education, and offer consultative problem-solving, partnering with two Account Managers to guide clients through complex solutions.

Focus on adoption, retention, and value realization across the portfolio, including Protect and Insight. Remote role supporting Eastern and Central time zones, with travel 10–20% where needed.

Qualificações

• 3+ years in Customer Success, Account Management, or similar in SaaS/tech.
• Strong ability to build trusted relationships with diverse stakeholders.
• Proven ability to drive product adoption and feature utilization.

Responsabilidades

• Partner with two Account Managers to guide customers through complex solutions.
• Deliver product training and consultative problem-solving to maximize value.
• Lead proactive outreach to increase product usage and engagement.
• Support retention and growth, contributing to renewal success with clients.

Conhecimentos

Relationship-building

Customer training

Organization

Microsoft 365

Ferramentas

Salesforce

Gong

Descrição da oferta de emprego

3E is seeking a Customer Success Manager to transform relationships into lasting partnerships. You will engage with customers, provide product education, and offer consultative problem-solving, partnering with two Account Managers to guide clients through complex solutions.

Focus on adoption, retention, and value realization across the portfolio, including Protect and Insight. Remote role supporting Eastern and Central time zones, with travel 10–20% where needed.