Remote Enterprise Customer Success Partner

3E; Heber (UT); À distance; USD 78 000 - 84 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

Life insurance and disability coverage

Employee assistance program

Résumé du poste

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients maximize value from our regulatory intelligence and AI solutions.

You will partner with two Account Managers, guide customers through product capabilities, deliver training, and drive adoption across eastern and central time zones, with travel 10-20% when needed. This fully remote role offers meaningful impact and growth opportunities.

Qualifications

• 3+ years in Customer Success or related role in SaaS.
• Experience educating customers on software features and workflows.
• Ability to manage multiple stakeholders and prioritize tasks.
• Familiarity with renewals, retention and expansion metrics.

Responsabilités

• Build and execute customer success plans to drive value.
• Provide proactive outreach to customers to enhance adoption and usage.
• Train customers on product capabilities and workflows.
• Collaborate with Account Managers to renew and expand value with customers.
• Monitor engagement and address risks early, coordinating with support and product.

Connaissances

Relationship-building

Customer education

Consultative problem-solving

SaaS experience

Travel readiness

Renewals experience

Outils

Salesforce

Gong

Microsoft 365

Description du poste

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients maximize value from our regulatory intelligence and AI solutions.

You will partner with two Account Managers, guide customers through product capabilities, deliver training, and drive adoption across eastern and central time zones, with travel 10-20% when needed. This fully remote role offers meaningful impact and growth opportunities.