Strategic Remote Customer Success Partner

3E; Georgia; Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) with match

Open PTO

Parental leave

Employee assistance program

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our evolving portfolio of solutions. This fully remote role supports Eastern and Central time zones, with 10–20% travel and the option to work in a hybrid arrangement near an office.

You will work closely with two Account Managers to guide customers through complex solutions and maximize value.

Qualifications

• 3+ years in Customer Success, Account Management, or client services.
• Experience with SaaS products and enterprise customers.
• Strong communication and relationship-building skills.
• Ability to translate product capabilities into business value.

Responsibilities

• Build trusted relationships with customer stakeholders and drive value.
• Guide product adoption, deliver training, and showcase new features.
• Develop and execute customer success plans to improve retention.
• Collaborate with Account Managers to identify expansion opportunities.
• Monitor usage and feedback to mitigate risks early.
• Coordinate with Onboarding, Support, and Product teams.

Skills

Customer Success

Account Management

SaaS

Relationship Building

Tools

Salesforce

Gong

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our evolving portfolio of solutions. This fully remote role supports Eastern and Central time zones, with 10–20% travel and the option to work in a hybrid arrangement near an office.

You will work closely with two Account Managers to guide customers through complex solutions and maximize value.