Remote Customer Success Manager — Enterprise SaaS

3E; Williamstown (NJ); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Open PTO

Parental leave

401(k) with company matching

Employee assistance program

Voluntary benefits

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships. You will educate clients on our evolving portfolio and guide them through complex solutions, partnering with two Account Managers to drive value and renewals.

This role focuses on engaging customers, enabling product adoption, and proactively addressing challenges to maximize retention, with remote work options and travel 10–20% as needed.

Qualifications

• 3+ years of experience in Customer Success, Account Management, client services, software training, or related roles in SaaS/tech.
• Strong relationship-building skills and the ability to engage confidently with diverse customer stakeholders.
• Experience helping customers learn software, adopt new capabilities, and achieve meaningful outcomes.
• Clear communication and presentation skills, with the ability to explain complex information plainly.
• Strong organizational skills to coordinate meetings, prioritize work, and follow through on commitments.
• Confidence navigating challenging conversations and collaborating with internal partners.
• Curiosity and adaptability with an interest in learning multiple products in a evolving environment.
• Working knowledge of Microsoft 365 apps (Excel, Outlook, Word, PowerPoint) and ability to learn new tools.

Responsibilities

• Build relationships that last by developing trusted partnerships and understanding customer priorities.
• Turn product knowledge into customer success by guiding through capabilities and delivering training.
• Drive meaningful engagement and adoption by creating and executing success plans.
• Partner with two Account Managers to strengthen relationships and identify expansion opportunities.
• Get ahead of challenges by monitoring usage, feedback, and risks to coordinate solutions.
• Connect customers with the right internal experts to address needs and ensure timely follow-through.
• Be a voice for the customer by sharing insights to improve products and processes.
• Grow expertise across our solutions, including Protect and Insight, to broaden value.

Skills

Customer Success

Account Management

Relationship-building

Communication skills

Product training

Tools

Salesforce

Gong

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships. You will educate clients on our evolving portfolio and guide them through complex solutions, partnering with two Account Managers to drive value and renewals.

This role focuses on engaging customers, enabling product adoption, and proactively addressing challenges to maximize retention, with remote work options and travel 10–20% as needed.