Remote Customer Success Manager — Enterprise Partnerships

3E; Minneota (MN); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Open PTO and parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our evolving portfolio of solutions. In this fully remote role supporting Eastern and Central time zones, you will partner with two Account Managers, educating customers, guiding adoption, and solving problems to maximize value.

You’ll drive proactive engagement, deliver product training, and coordinate across Customer Success, Onboarding, Support, and Product to

Qualifications

• 3+ years in Customer Success, Account Management, client services, software training, or related client-facing role in SaaS/tech.
• Strong relationship-building skills with empathy toward different stakeholders.
• Experience teaching software, driving adoption, and achieving outcomes.
• Clear communication and presentation skills for non-technical audiences.
• Excellent organization, multi-tasking, and meeting coordination abilities.
• Comfort coordinating with internal partners across teams.
• Curiosity to learn multiple products and adapt to evolving environments.
• Familiarity with Microsoft 365 apps (Excel, Outlook, Word, PowerPoint) and quick learning of new tools.

Responsibilities

• Build lasting relationships with customer stakeholders to realize ongoing value from 3E solutions.
• Guide customers through product capabilities, deliver training, and help adoption of new features.
• Lead proactive outreach and develop customer success plans to boost usage and engagement.
• Collaborate with two Account Managers to strengthen relationships and renewals.
• Monitor engagement and feedback to spot risks early and coordinate solutions.
• Coordinate with CS, Onboarding, Support, and Product to meet customer needs.
• Share customer insights with internal teams to improve products and processes.
• Grow expertise across 3E's Protect and Insight portfolios for deeper customer value.

Skills

Relationship-building

Customer empathy

Product training

Training delivery

Communication

Organization

Cross-team collaboration

MS Office / 365

Tools

Salesforce

Gong

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our evolving portfolio of solutions. In this fully remote role supporting Eastern and Central time zones, you will partner with two Account Managers, educating customers, guiding adoption, and solving problems to maximize value.

You’ll drive proactive engagement, deliver product training, and coordinate across Customer Success, Onboarding, Support, and Product to