Remote Enterprise Customer Success Manager (SaaS)

3E; Butlerville (IN); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Life Insurance

401(k) with match

Open PTO

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients fully leverage our evolving portfolio of solutions.

This fully remote role supports Eastern and Central time zones, with 10–20% travel, and collaboration across Customer Success, Onboarding, Support, and Product to maximize value. You will partner with two Account Managers to guide clients through complex solutions and drive adoption of Protect and Insight.

Qualifications

• 3+ years of experience in Customer Success, Account Management, client services, or related roles.
• Strong relationship-building and communication skills with diverse stakeholders.
• Experience helping customers learn software, adopt capabilities, and achieve outcomes.
• Clear communication and presentation skills to explain complex information practically.
• Strong organizational skills to coordinate meetings and manage priorities.

Responsibilities

• Build relationships with customer stakeholders and drive ongoing value from 3E solutions.
• Guide customers through product capabilities and deliver training for new features.
• Create and execute customer success plans to increase product usage and engagement.
• Collaborate with two Account Managers to support retention and growth.
• Monitor engagement and feedback to identify risks and coordinate solutions.

Skills

Customer Success

Account Management

Relationship building

Communication skills

Product training

Tools

Microsoft 365

Salesforce

Gong

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients fully leverage our evolving portfolio of solutions.

This fully remote role supports Eastern and Central time zones, with 10–20% travel, and collaboration across Customer Success, Onboarding, Support, and Product to maximize value. You will partner with two Account Managers to guide clients through complex solutions and drive adoption of Protect and Insight.