Remote Customer Success Manager — Enterprise Solutions

3E; Pennsylvania; Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, vision

Life & disability insurance

Open PTO & parental leave

401(k) with company match

Employee assistance program

Voluntary benefits

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships. You will work remotely across Eastern and Central time zones, with 10–20% travel and potential hybrid options near a 3E office.

Collaborate with two Account Managers to drive adoption, deliver product education, and solve complex problems. Build trust, advocate for customers, and expand value across Protect and Insight.

Qualifications

• 3+ years in Customer Success, Account Management, or related client-facing roles in SaaS/tech.
• Strong relationship-building; empathetic with diverse stakeholders.
• Experience teaching software and driving feature adoption.
• Clear, practical communication and presentation skills.
• Excel or spreadsheet proficiency and ability to manage meetings.

Responsibilities

• Build long-lasting relationships with customer stakeholders and drive value realization.
• Guide customers through product capabilities, deliver training, and promote adoption of features.
• Lead proactive engagement and create customer success plans to boost usage.
• Collaborate with two Account Managers to support retention and expansion.
• Monitor engagement and feedback to identify risks and coordinate solutions.
• Coordinate across Customer Success, Onboarding, Support, and Product teams.

Skills

Relationship-building

Customer-facing

Software training

Communication

Organization

Challenging conversations

Tools

Salesforce

Gong

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships. You will work remotely across Eastern and Central time zones, with 10–20% travel and potential hybrid options near a 3E office.

Collaborate with two Account Managers to drive adoption, deliver product education, and solve complex problems. Build trust, advocate for customers, and expand value across Protect and Insight.