Remote Customer Success Manager — Enterprise Adoption

3E; Virginia; Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Employee assistance program

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients maximize the value of 3E's AI and regulatory intelligence solutions. You will partner with two Account Managers to guide customers through complex workflows, train on features, and drive adoption across an enterprise client base.

This fully remote role supports Eastern and Central time zones with a hybrid option near a 3E office, and requires 10–20% travel.

Qualifications

• 3+ years of experience in Customer Success, Account Management, client services, software training, or a related customer-facing role in a SaaS, technology, information services, or a similar environment.

Responsibilities

• Develop trusted partnerships with customer stakeholders and understand their business priorities.
• Create and execute customer success plans and lead proactive outreach.
• Identify opportunities to increase product usage and engagement.

Skills

Customer Success

Account Management

Client Services

Software Training

SaaS

Tools

Salesforce

Gong

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients maximize the value of 3E's AI and regulatory intelligence solutions. You will partner with two Account Managers to guide customers through complex workflows, train on features, and drive adoption across an enterprise client base.

This fully remote role supports Eastern and Central time zones with a hybrid option near a 3E office, and requires 10–20% travel.