Remote Customer Success Manager - SaaS & Compliance

3E; Central City (CO); Remote; USD 78,000 - 84,000; Full time

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients maximize the value of our regulatory intelligence and AI solutions. You'll work with two Account Managers to guide customers through product education, adopt new features, and solve problems that support retention and growth across Eastern and Central time zones.

Some travel may be required.

Qualifications

• 3+ years in Customer Success, Account Management, or related client-facing role.
• Experience training customers on software and achieving outcomes.
• Strong communication and presentation skills.

Responsibilities

• Build trusted customer partnerships and ensure ongoing value.
• Guide customers through product capabilities and training.
• Develop and execute customer success plans to boost adoption.
• Collaborate with Account Managers to support retention and growth.
• Monitor usage and feedback to address risks early.
• Coordinate with CS, Onboarding, Support, and Product for timely follow-through.

Skills

Customer Success

Relationship Building

Communication

Training & Enablement

Cross-functional Collaboration

Problem Solving

Organization

Adaptability

Empathy

Tools

Salesforce

Gong

CRM platforms

Microsoft 365

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients maximize the value of our regulatory intelligence and AI solutions. You'll work with two Account Managers to guide customers through product education, adopt new features, and solve problems that support retention and growth across Eastern and Central time zones.

Some travel may be required.