Remote Customer Success Manager - SaaS & Compliance
3E
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Descripción de la vacante
3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients fully leverage our evolving portfolio of solutions. This fully remote role supports Eastern and Central time zones, with 10–20% travel; you will partner with two Account Managers, deliver product education, and guide adoption across customers.
You’ll collaborate with Customer Success, Onboarding, Support, and Product to connect customers with the right resources and maximize
Formación
- 3+ years in customer-facing roles in SaaS or tech.
- Strong relationship-building and empathetic engagement.
- Experience teaching software and enabling adoption.
- Clear communication and presentation skills.
- Organizational skills to coordinate meetings and priorities.
- Willingness to travel 10–20%.
- Curiosity and adaptability to learn multiple products.
Responsabilidades
- Build trusted partnerships with customer stakeholders and derive ongoing value.
- Deliver training and guide adoption of new features.
- Create customer success plans and proactive outreach.
- Collaborate with two Account Managers to drive retention and growth.
- Monitor engagement and identify risks early.
- Coordinate resources across CS, Onboarding, Support and Product.
Conocimientos
Herramientas
Descripción del empleo
3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients fully leverage our evolving portfolio of solutions. This fully remote role supports Eastern and Central time zones, with 10–20% travel; you will partner with two Account Managers, deliver product education, and guide adoption across customers.
You’ll collaborate with Customer Success, Onboarding, Support, and Product to connect customers with the right resources and maximize
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