Remote Enterprise Customer Success Manager — AI & Compliance

3E; Texas; Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Employee assistance program

3E is authorized to hire in the U.S.

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships, helping clients leverage our AI and regulatory solutions. You will educate users, provide consultative problem solving, and partner with two Account Managers to drive retention and growth.

This fully remote role supports Eastern and Central time zones, with 10–20% travel potential. You will monitor product usage, share insights, and help customers realize ongoing value from 3E’s Protect and

Qualifications

• 3+ years in Customer Success, Account Management, or SaaS.
• Experience with renewals, retention, or expansion.
• Strong relationship-building with stakeholders.
• Familiarity with Microsoft 365 apps.

Responsibilities

• Develop trusted partnerships with customer stakeholders.
• Guide customers through product capabilities and training.
• Create and execute customer success plans.
• Support retention and growth with two Account Managers.
• Monitor engagement and usage to flag risks.
• Coordinate resources across CS, Onboarding, Support, and Product.

Skills

Relationship building

Software training

Organization skills

MS 365 knowledge

CRM tools

Customer renewals

Enterprise customers

Tools

Salesforce

Gong

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships, helping clients leverage our AI and regulatory solutions. You will educate users, provide consultative problem solving, and partner with two Account Managers to drive retention and growth.

This fully remote role supports Eastern and Central time zones, with 10–20% travel potential. You will monitor product usage, share insights, and help customers realize ongoing value from 3E’s Protect and