Remote Customer Success Manager – Renewals & Growth

Hubexo; Heber (UT); Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive measurable value through onboarding, product adoption, engagement, retention, and expansion. This role is revenue-facing with responsibility for renewals and GRR targets, requiring strong relationship-building and analytical skills.

You will collaborate with Sales, Product, Finance, and Revenue Operations to deliver a consistent customer experience, conduct regular reviews,

Qualifikationen

• 3+ years in Customer Success or Account Management in B2B SaaS
• Proven track record in renewals and expansion
• Strong relationship-building and communication skills
• Experience with CRM systems and data-driven decisions

Aufgaben

• Manage a portfolio of customer accounts and drive value through onboarding, adoption, retention, and growth
• Own renewal planning and execution to meet GRR targets
• Collaborate with Sales, Product, Finance, and Revenue Ops to deliver a consistent customer experience
• Monitor health and usage to identify expansion opportunities
• Prepare Quarterly Business Reviews and regular stakeholder communications

Kenntnisse

Customer success

Account management

SaaS experience

Renewals

Relationship building

Analytical skills

Remote collaboration

Customer-focused

Ausbildung

Bachelor's degree in Business, Communications, Technology, or related field

Tools

HubSpot CRM

CRM reporting

Renewal management tools

Jobbeschreibung

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive measurable value through onboarding, product adoption, engagement, retention, and expansion. This role is revenue-facing with responsibility for renewals and GRR targets, requiring strong relationship-building and analytical skills.

You will collaborate with Sales, Product, Finance, and Revenue Operations to deliver a consistent customer experience, conduct regular reviews,