Remote Customer Success Manager — Growth & Renewal

Hubexo; Santa Fe (NM); Remote; USD 85,000 - 120,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts, drive value through onboarding, adoption, and renewal execution, and achieve GRR targets.

You will collaborate with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent, high‑quality customer experience and identify expansion opportunities while maintaining accurate renewal forecasts.

Qualifications

• Minimum 3 years in Customer Success or Account Management in SaaS.
• Experience managing renewals and driving GRR.
• Strong communication and negotiation skills.
• Ability to analyze usage data and translate into actions.
• Remote work readiness with self-management.

Responsibilities

• Own and manage an assigned portfolio of customer accounts.
• Lead renewal planning and execution with a focus on GRR.
• Coordinate onboarding and ensure successful product adoption.
• Collaborate with Sales, Product, Finance, and Revenue Ops.
• Maintain accurate customer records in CRM and report on KPIs.
• Proactively identify expansion opportunities.

Skills

Customer Success

Account Management

SaaS Renewal

Relationship Building

CRM & Analytics

Education

Bachelor's degree in Business or related field

Tools

HubSpot CRM

CRM systems

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts, drive value through onboarding, adoption, and renewal execution, and achieve GRR targets.

You will collaborate with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent, high‑quality customer experience and identify expansion opportunities while maintaining accurate renewal forecasts.