Remote Customer Success Lead – Renewal & Growth

Hubexo

Columbia (SC)

À distance

USD 85 000 - 120 000

Plein temps

Il y a 5 jours

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Résumé du poste

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, retention, and growth. This is a revenue-accountable role with direct responsibility for renewals and GRR targets, collaborating with Sales, Customer Care, Product, Finance, and Revenue Operations.

The ideal candidate combines relationship management, analytics, and SaaS/subscription experience, with a proven

Qualifications

3+ years in Customer Success or account management roles with portfolio responsibility.
Experience managing renewal plans and achieving retention targets.
Familiarity with SaaS, subscription models, and ARR/GRR metrics.

Responsabilités

1. Manage an assigned portfolio of customer accounts throughout the lifecycle, driving satisfaction, adoption and long-term value.
2. Lead renewal planning, engagement, and execution to meet GRR targets.
3. Establish regular customer meetings and reviews to ensure alignment with goals and value realization.
4. Monitor health, usage, and engagement to identify risks and opportunities for renewal and expansion.
5. Maintain accurate renewal forecasts and collaborate with Sales and Revenue Operations.
6. Collaborate across Sales, Customer Care, Product, Finance to optimize customer experience and retention.