Remote Customer Success Manager – Renewals & Growth

Hubexo; Central City (CO); Remote; USD 90,000 - 140,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth. This remote role requires live in one of the US states and focuses on renewal execution and GRR targets.

The role collaborates with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience and proactive renewal strategies.

Qualifications

• 3+ years in Customer Success, Account Management, or similar B2B role.
• Experience managing a portfolio with retention and renewals.
• Experience with SaaS or software products and subscription renewals.

Responsibilities

• Manage a portfolio of customer accounts across the lifecycle.
• Lead renewal planning, engagement, and execution to hit GRR targets.
• Coordinate onboarding, adoption, and ongoing success initiatives.
• Collaborate with Sales, Product, Finance to ensure customer value and renewals.
• Maintain renewal forecasts and address revenue risks.
• Conduct regular customer reviews and executive business reviews.

Skills

Relationship building

Account management

SaaS knowledge

Renewals execution

Negotiation

Education

Bachelor's degree in Business/Communications/Technology

Tools

HubSpot CRM

CRM systems

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth. This remote role requires live in one of the US states and focuses on renewal execution and GRR targets.

The role collaborates with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience and proactive renewal strategies.