Remote Customer Success Manager: Renewals & Growth

Hubexo; Florida; Remote; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

Hubexo North America seeks a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, and engagement. You will own renewal planning, protect GRR, and collaborate with Sales, Product, Finance, and Revenue Operations to ensure a consistent customer experience.

The role emphasizes proactive relationship management, measurable value delivery, and renewal execution.

Qualifikationen

• Minimum 3 years in Customer Success, Account Management, or similar B2B role.
• Proven track record in retention and renewals.
• Experience with SaaS and subscription models.
• Strong relationship, negotiation, and communication skills.

Aufgaben

• Own and manage a portfolio of customer accounts across the lifecycle.
• Drive renewal planning, engagement, and execution to meet GRR targets.
• Coordinate onboarding, adoption, and health monitoring with cross-functional teams.
• Lead quarterly business reviews and communicate value to executives.
• Monitor renewal risks and collaborate with Sales on expansions.
• Maintain accurate CRM records and renewal forecasts.

Kenntnisse

Customer Success

Account Management

Renewals

Relationship Building

Communication

Negotiation

Executive Reviews

Tools

HubSpot CRM

Jobbeschreibung

Hubexo North America seeks a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, and engagement. You will own renewal planning, protect GRR, and collaborate with Sales, Product, Finance, and Revenue Operations to ensure a consistent customer experience.

The role emphasizes proactive relationship management, measurable value delivery, and renewal execution.