Remote Customer Success Manager | Growth & Renewals

Hubexo

Nevada

Remote

USD 80,000 - 120,000

Full time

5 days ago

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Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, retention, and growth. This revenue-accountable role focuses on renewals, GRR targets, and collaboration with Sales, Product, Finance, and Revenue Ops to deliver a consistent customer experience.

You will own renewal planning, monitor health metrics, and advocate for customers while aligning Hubexo solutions

Qualifications

Minimum 3 years of experience in Customer Success, Account Management, or a similar B2B role.
Experience managing a portfolio of customer accounts with responsibility for renewal.
Strong understanding of subscription renewals, contract management, and customer lifecycle management.
Proficiency with CRM systems and maintaining accurate customer records.
Experience conducting customer business reviews and communicating value to decision-makers.

Responsibilities

Own and manage an assigned portfolio of customer accounts through the lifecycle.
Develop proactive account strategies focused on satisfaction, adoption, retention, and long-term value.
Lead renewal planning, engagement, and execution to meet GRR targets.
Monitor customer health and engagement to identify opportunities for expansion and upsell.
Coordinate with Sales, Product, and Revenue Ops to ensure a consistent customer experience.
Maintain renewal forecasts and address potential revenue risks.