Remote Customer Success Manager - Renewal & Growth

Hubexo

Austin (TX)

Remoto

USD 90.000 - 120.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, retention, and growth. This revenue-accountable role focuses on GRR targets and renewals, with collaboration across Sales, Customer Care, Product, and Finance.

The ideal candidate has strong relationship management, analytical capabilities, and experience with SaaS renewals.

Competenze

Minimum 3 years in Customer Success, Account Management, or similar B2B role.
Experience managing a portfolio with retention and renewals responsibilities.
Proven track record in achieving GRR/NRR targets and renewal success.
Experience with SaaS, subscription-based services, data solutions, or software products.
Strong relationship-building, negotiation, and communication skills.

Mansioni

Own and manage an assigned customer portfolio throughout the lifecycle.
Lead renewal planning, engagement, and execution to meet GRR targets.
Coordinate onboarding, adoption, and ongoing customer success activities.
Monitor health, usage, engagement, and satisfaction to identify improvement opportunities.
Maintain accurate renewal forecasts and collaborate with Sales and Revenue Ops on renewals.
Collaborate with Sales, Customer Care, Product, and Finance to drive customer value and retention.