Remote Customer Success Manager - Renewal & Growth

Hubexo; Clayton (NC); Remote; USD 75,000 - 110,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to steward a portfolio of customer accounts, drive value through onboarding, adoption, and renewal management, and collaborate across Sales, Care, Product, Finance, and Revenue Ops. This role emphasizes renewal execution and GRR targets while fostering strong executive-level relationships.

The ideal candidate will bring 3+ years in customer success or account management, SaaS experience, and a proven ability to manage renewals

Qualifications

• Minimum 3 years in Customer Success or account management.
• Experience managing a portfolio with renewals.
• SaaS or subscription services experience.
• Strong relationship-building and negotiation skills.
• Proficient in data-driven performance tracking.

Responsibilities

• Own and manage an assigned portfolio of customer accounts through lifecycle.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Conduct regular customer meetings and QBRs.
• Promote product adoption and education for value realization.
• Collaborate with Sales, Care, Product, Finance, and Revenue Ops.
• Maintain renewal forecasts and account records in HubSpot.

Skills

Customer relationships

Account management

Renewals expertise

SaaS experience

Churn risk analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager to steward a portfolio of customer accounts, drive value through onboarding, adoption, and renewal management, and collaborate across Sales, Care, Product, Finance, and Revenue Ops. This role emphasizes renewal execution and GRR targets while fostering strong executive-level relationships.

The ideal candidate will bring 3+ years in customer success or account management, SaaS experience, and a proven ability to manage renewals