Remote Customer Success Manager — Growth & Renewal Leader

Hubexo; Pennsylvania; Remote; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of accounts, drive value, and own renewals. You will collaborate with Sales, Product, Finance, and Revenue Operations to ensure measurable customer outcomes and retention.

The role emphasizes proactive engagement, renewal planning, and expansion opportunities while maintaining high levels of customer satisfaction across a remote, national scope.

Qualifikationen

• Minimum 3 years of experience in Customer Success, Account Management, or a similar B2B customer-facing role.
• Experience managing a portfolio of customer accounts with responsibility for customer retention and renewals.
• Proven track record of meeting or exceeding customer retention, renewal, or revenue-related targets.
• Experience working with SaaS, subscription-based services, data solutions, or software products.
• Strong understanding of subscription renewals, contract management, customer lifecycle management, and recurring revenue.
• Ability to identify churn risks, develop retention strategies, and execute proactive account plans.

Aufgaben

• Own and manage an assigned portfolio of customer accounts throughout the customer lifecycle.
• Develop proactive account strategies focused on customer satisfaction, adoption, retention, and long-term value.
• Take direct ownership of customer renewal planning, engagement, and execution.
• Meet or exceed assigned Gross Revenue Retention (GRR) targets.
• Identify accounts at risk of cancellation, downsell, or nonrenewal and implement documented retention strategies.
• Maintain accurate renewal forecasts and proactively address potential revenue risks.
• Identify expansion opportunities and collaborate with Sales to support account growth.
• Build strong relationships with customer stakeholders, decision-makers, and executive sponsors.
• Establish regular, meaningful communication with customers to understand goals and evolving business needs.
• Conduct scheduled customer meetings, account reviews, and QBRs.
• Serve as a trusted advisor by aligning Hubexo solutions with customer objectives and measurable value.
• Proactively engage customers well in advance of renewal dates to assess satisfaction and future needs.
• Maintain consistent outreach through personalized emails, calls, and meetings.

Kenntnisse

Account Management

Renewal Management

SaaS Knowledge

CRM Systems

HubSpot

Customer Engagement

Ausbildung

Bachelor's degree (Business or related)

Tools

HubSpot CRM

CRM Dashboards

Jobbeschreibung

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of accounts, drive value, and own renewals. You will collaborate with Sales, Product, Finance, and Revenue Operations to ensure measurable customer outcomes and retention.

The role emphasizes proactive engagement, renewal planning, and expansion opportunities while maintaining high levels of customer satisfaction across a remote, national scope.