Remote Customer Success Manager: Growth & Renewals

Hubexo; Columbus (OH); Remoto; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of client accounts, drive value through onboarding, adoption, retention, and renewal. This fully remote role requires candidates to reside in allowed US states and collaborate with Sales, Product, and Finance to ensure customer success.

The ideal candidate will have 3+ years in SaaS customer success or account management, strong relationship skills, and a proven track record of renewal execution and GRR

Competenze

• 3+ years in Customer Success, Account Management, or similar B2B role.
• Experience managing a portfolio with retention/renewal responsibilities.
• SaaS, subscription-based services, or software experience.
• Strong relationship, communication, negotiation, and cross-functional collaboration skills.

Mansioni

• Own and manage an assigned portfolio of customer accounts throughout the lifecycle.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Collaborate with Sales, Product, and Finance to drive customer value.
• Monitor customer health, usage, and satisfaction; drive adoption.
• Conduct QBRs and regular business reviews with stakeholders.

Conoscenze

Relationship building

Account management

Negotiation

Communication

Strategic thinking

Renewal strategy

Formazione

Bachelor's degree

Strumenti

HubSpot CRM

CRM software

Data dashboards

Descrizione del lavoro

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of client accounts, drive value through onboarding, adoption, retention, and renewal. This fully remote role requires candidates to reside in allowed US states and collaborate with Sales, Product, and Finance to ensure customer success.

The ideal candidate will have 3+ years in SaaS customer success or account management, strong relationship skills, and a proven track record of renewal execution and GRR