Remote Customer Success Manager: Retention & Growth

Hubexo; Hartford (CT); Remote; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth. This revenue‑accountable role focuses on renewals, GRR, and expansion opportunities while partnering with Sales, Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience.

The ideal candidate will have 3+ years in SaaS customer success or account management,

Qualifikationen

• Minimum 3 years of experience in Customer Success, Account Management, or a similar role.
• Demonstrated experience managing a portfolio of accounts with retention/renewals.
• Proven track record of meeting or exceeding retention or renewal targets.
• Experience with SaaS, subscription services, or data solutions.
• Strong relationship-building, communication, and negotiation skills.
• Proficiency with CRM systems and data-driven decision making.

Aufgaben

• Own and manage an assigned portfolio of customer accounts throughout the lifecycle.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Establish regular customer meetings, reviews, and QBRs; act as trusted advisor.
• Coordinate onboarding, adoption, and success plans with internal teams.
• Track renewal dates, terms, and usage metrics; manage risks and opportunities.
• Collaborate with Sales, Finance, Product, and Revenue Operations for retention and expansion.

Kenntnisse

Customer success

Account management

Relationship building

Communication

Negotiation

SaaS

Renewals

Data analysis

Ausbildung

Bachelor's degree in Business / Communications / Technology

Tools

HubSpot CRM

Jobbeschreibung

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth. This revenue‑accountable role focuses on renewals, GRR, and expansion opportunities while partnering with Sales, Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience.

The ideal candidate will have 3+ years in SaaS customer success or account management,