Remote Customer Success Manager - Life Sciences SaaS

Veeva Systems, Inc.; United States; On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Retirement programs

1% charitable giving

Job summary

Veeva Systems is seeking a Customer Success Manager to ensure customers' success with Veeva's Commercial Content and Medical Vault applications. You will act as a liaison between Veeva and key stakeholders to drive value and proactive engagement.

You will partner with global pharmaceutical customers to understand goals and opportunities, manage relationships with decision-makers, and craft a roadmap to maximize use of Veeva's solutions. Travel up to 25% may be required.

Qualifications

• 7+ years’ experience in promotional content or Medical within life sciences industry.
• Experience working with or in large global pharmaceutical companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25%

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva PromoMats and Veeva Medical applications.
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners.
• Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs.
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Skills

Promotional content experience

Customer-facing consulting

Relationship management

Travel readiness

Tools

Veeva Vault

Job description

Veeva Systems is seeking a Customer Success Manager to ensure customers' success with Veeva's Commercial Content and Medical Vault applications. You will act as a liaison between Veeva and key stakeholders to drive value and proactive engagement.

You will partner with global pharmaceutical customers to understand goals and opportunities, manage relationships with decision-makers, and craft a roadmap to maximize use of Veeva's solutions. Travel up to 25% may be required.