Customer Success Manager - Life Sciences SaaS | Remote

Veeva Systems, Inc.; Chicago (IL); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, Inc. is seeking a Customer Success Manager to ensure client success with Veeva Quality applications. You will liaison between Veeva and customer stakeholders, driving adoption and value realization post-implementation.

The role requires 7+ years in Quality within life sciences, experience with large pharma or CROs, and strong relationship management. Up to 25% travel and North American base are expected. Work Anywhere policy supports remote or office work.

Qualifications

• 7+ years’ experience in Quality within life sciences industry.
• Experience working with or in large global pharmaceutical or CRO companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25%.

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Quality applications.
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners.
• Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs.
• Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning.

Skills

Quality experience

Customer-facing

Travel up to 25%

Job description

Veeva Systems, Inc. is seeking a Customer Success Manager to ensure client success with Veeva Quality applications. You will liaison between Veeva and customer stakeholders, driving adoption and value realization post-implementation.

The role requires 7+ years in Quality within life sciences, experience with large pharma or CROs, and strong relationship management. Up to 25% travel and North American base are expected. Work Anywhere policy supports remote or office work.