Remote Global Customer Success Manager, Life Sciences SaaS

Veeva Systems; Philadelphia (Philadelphia County); Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic生命保险

Job summary

Veeva Systems is seeking a Customer Success Manager to ensure customers’ success with Veeva Quality applications, partnering with global stakeholders to drive value and adoption.

You will support 4-6 large global customers post-implementation, own relationships with decision makers, and collaborate with strategy, sales, product, and services to optimize usage and plan roadmaps.

Travel up to 25% is expected; NA-based, remote-friendly role with comprehensive medical, PTO, retirement benefits.

Qualifications

• 7+ years’ experience in Quality within life sciences.
• Experience with or in large global pharmaceutical or CRO companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25%

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Quality applications.
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners.
• Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs.
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Skills

Quality in life sciences

Customer relationship management

Consulting experience

Stakeholder management

Travel readiness

Tools

Veeva Vault

Job description

Veeva Systems is seeking a Customer Success Manager to ensure customers’ success with Veeva Quality applications, partnering with global stakeholders to drive value and adoption.

You will support 4-6 large global customers post-implementation, own relationships with decision makers, and collaborate with strategy, sales, product, and services to optimize usage and plan roadmaps.

Travel up to 25% is expected; NA-based, remote-friendly role with comprehensive medical, PTO, retirement benefits.