Strategic CSM, Life Sciences SaaS (Remote)

Veeva Systems; Chicago (IL); Remote; USD 100.000 - 160.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Company holidays

Retirement programs

Charitable giving

Zusammenfassung

Veeva Systems is seeking a Customer Success Manager to ensure success of customers using Veeva Quality applications. You will serve as a liaison between customers and Veeva, fostering collaboration and demonstrating value through proactive engagement.

You will partner with global life sciences customers to understand goals, manage relationships with decision makers and application owners, and travel up to 25% as needed. The role offers flexible work options in a fast-growing SaaS company.

Qualifikationen

• 7+ years’ experience in Quality within life sciences industry.
• Experience with large global pharmaceutical or CRO companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25%.

Aufgaben

• Support 4–6 large, global customers post-implementation with Veeva Quality applications.
• Lead as a trusted advisor and own the relationship with customers’ business decision makers and application owners.
• Liaise with strategy, sales, product and/or services stakeholders to address customer needs.
• Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning.

Kenntnisse

Quality experience

Life sciences

Customer-facing consulting

Relationship management

Travel up to 25%

Tools

Veeva Vault

Jobbeschreibung

Veeva Systems is seeking a Customer Success Manager to ensure success of customers using Veeva Quality applications. You will serve as a liaison between customers and Veeva, fostering collaboration and demonstrating value through proactive engagement.

You will partner with global life sciences customers to understand goals, manage relationships with decision makers and application owners, and travel up to 25% as needed. The role offers flexible work options in a fast-growing SaaS company.