Global Customer Success Manager — Life Sciences SaaS

Veeva Systems, Inc.; San Francisco (CA); À distance; USD 100 000 - 160 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Retirement programs

1% charitable giving

Résumé du poste

Veeva Systems, Inc. is seeking a Customer Success Manager to drive adoption of Veeva Quality applications across global customers.

You will partner with executives and application owners, ensuring value realization and proactive escalations are managed effectively. You will support post-implementation for 4-6 large customers, operate as a trusted advisor, and collaborate with strategy, sales, product, and services teams to map customer goals to a practical roadmap.

Qualifications

• 7+ years in Quality within life sciences.
• Experience with or in large global pharma or CROs.
• Customer-facing consulting experience.
• Experience managing relationships with decision makers and application owners.
• Ability to travel up to 25%.

Responsabilités

• Support 4-6 large, global customers post-implementation with Veeva Quality applications.
• Act as a trusted advisor and own the relationship with customers’ business decision makers and application owners.
• Coordinate with strategy, sales, product and services stakeholders to address customer needs.
• Provide strategic guidance to optimize use of Veeva applications and create a customer roadmap.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration and learning.

Connaissances

Quality experience in life sciences

Customer-facing consulting

Relationship management

Travel up to 25%

Outils

Veeva Vault

Description du poste

Veeva Systems, Inc. is seeking a Customer Success Manager to drive adoption of Veeva Quality applications across global customers.

You will partner with executives and application owners, ensuring value realization and proactive escalations are managed effectively. You will support post-implementation for 4-6 large customers, operate as a trusted advisor, and collaborate with strategy, sales, product, and services teams to map customer goals to a practical roadmap.